Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a PayID casino we should look at? This page covers how to reach our team and what you can expect once your message lands in our inbox.
How to Get in Touch
Email is the best way to reach us. We read every message that comes through and try to respond within two working days. Send your enquiry to [email protected].
A bit of context helps us help you faster. If your message relates to a specific operator, a bonus offer, a PayID deposit or withdrawal issue, or something else entirely, mentioning that upfront lets us route it to the right person straight away rather than going back and forth on the basics.
What We Can Help With
We cover Australian online casinos with a particular focus on PayID as a deposit and withdrawal method, so a good chunk of what we hear from readers relates to that. Common reasons people write in include:
- Questions about PayID casinos — how PayID deposits and withdrawals work at a specific operator, processing times, limits, or whether an offshore site listed on this site actually supports it.
- Bonus terms and eligibility — clarification on wagering requirements, expiry dates, maximum cashout limits or how a welcome offer in AUD is calculated.
- Corrections — if a licence number, RTP figure, payment method or bonus term looks out of date, we want to know. Reader-flagged corrections are part of how we keep this site accurate.
- Content suggestions — a topic, payment method or casino category you would like to see covered in more depth, including anything related to non-GamStop casino options for Australian players researching alternatives.
- Partnership or editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, tell us who you are and what you have in mind.
- Responsible gambling concerns — if you or someone you know needs support around gambling behaviour, let us know in your message and we will point you towards appropriate Australian support services.
Before You Write In
A few things that tend to speed up a response, particularly on PayID-related queries:
- Name the specific casino or offer you are asking about rather than describing it generally.
- If it is a payment issue, note whether it concerns a deposit or a withdrawal, and roughly when it happened.
- If you are querying a bonus, include the offer terms as you understood them — wagering requirement, expiry, cap on winnings — so we can compare that against what we have published.
- Keep gambling account details, passwords or ID documents out of your email. We do not need them and cannot access individual casino accounts on your behalf.
We should also be upfront: we are an independent comparison and review site. We are not able to intervene in disputes between a player and a casino operator, process withdrawals, or act as a go-between with a gambling brand's support team. For account-specific issues, the operator's own customer support channel is the right first port of call.
What Happens After You Send Your Message
Every email is read by a person on our team, not a bot. We aim to reply within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person on the team, we will let you know if it is taking longer than usual rather than leaving you without an update.
If your message points out something inaccurate on the site — whether that is a licensing detail, a bonus condition, or a payment method we have listed incorrectly for a particular operator — we will look into it and correct the page where warranted.
Our Approach to Accuracy
This site exists to give Australian readers a clear, honest comparison of online casinos, and PayID options in particular, without unnecessary hype. That only works if the information stays current, and reader input is a genuine part of how we check that. If something we have published has misled you or you think we have got a detail wrong, tell us. We would rather hear about it and fix it than leave it standing.
Thanks for taking the time to read this far. We look forward to hearing what is on your mind.